Service Design Consultancy

Service Design Consultancy

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Overview

The A4Q Service Design Consultancy certification covers the key skills required to deliver effective business design consultancy, including the consultancy lifecycle and service portfolio, the consultancy mind set, stakeholder engagement, investigation and negotiation techniques, and situation diagnosis.

Audience

Candidates eligible to participate in a Service Design Consultancy exam either have attended an accredited course or they are participants of an open exam. A4Q Service Design Consultancy has its inherent value as a certification and will be of benefit to individuals seeking to develop and attest to skills in this field.

Exam Structure

Business Outcomes

The A4Q Service Design Consultancy assesses a candidate’s ability to:

• Understand the purpose and role of the Service Design Consultant and the principles and ethics of Service Design
• Initiate a consulting assignment including how to qualify opportunities and establish credibility with stakeholders
• Understand service value propositions and conduct a situation analysis and diagnosis
• Appraise options and conduct principled negotiation leading to solution implementation

More Information

The examination for the Service Design Consultancy is based on the respective curriculum. The full examination areas are well defined in the Learning Objectives of the curricula. Consequently, the Learning Objectives provide the framework for the exams. The testing format is multiple choice.
A4Q Service Design Consultancy is also a mandatory module for the A4Q Service Designer qualification.

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Syllabus

Sample Exam