Business Service Design

Business Service Design

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Overview

The need for organizations to continuously innovate and adapt their services to meet the ever-changing, and increasingly demanding, expectations of their customers is more of a challenge today than ever! A seamless service experience for the customer can have a huge impact on an organization’s reputation, customer acquisition and retention and indeed the company’s overall growth. Business Service Design has an in depth focus on business systems, processes and services behind the customer journey, focusing on their impact on customer satisfaction.

Audience

Candidates eligible to participate in a Business Service Design exam either have attended an accredited course or they are participants of an open exam. A4Q Business Service Design has its inherent value as a certification and will be of benefit to individuals seeking to develop and attest to skills in this field.

Exam Structure

Business Outcomes

The A4Q Business Service Designer certification attests to an individual having demonstrated:
Each module within the scheme has its own inherent value as a certification and will add value to individuals seeking to develop and attest to skills in each of the respective fields.

• The four thinking frameworks that combine to provide a powerful toolkit behind innovative, customer-centric service design: Systems Thinking, Service Thinking, Design Thinking and Lean Thinking.
• Being able to explore the business services, their value propositions and the customer perspective.
• Being able to identify where changes are required.
• Being able to apply useful Service Design techniques to drive business innovation.

More Information

The examination for the Business Service Design is based on the respective curriculum. The full examination areas are well defined in the Learning Objectives of the curricula. Consequently, the Learning Objectives provide the framework for the exams. The testing format is multiple choice.
A4Q Business Service Design is also a mandatory module for the A4Q Service Designer qualification.

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Syllabus

Sample Exam